Due to the nature of digital products, we are unable to provide refunds once the files have been downloaded. However, we will consider a refund if certain internal criteria are met (e.g. duplicate orders) and we will provide refunds at our reasonable discretion.
Please note that your satisfaction is our goal, so we will make sure you are happy with your purchase! If the result is not what you expected, please contact us so we can resolve the issue.
Please do not hesitate to contact us at cncpack.us@gmail.com if you have any questions or concerns. We are happy to help!